Shipping Policy

DELIVERY AND ETA

On-hand items take 3-7 business days to deliver upon fulfillment of the order. Fulfillment time is 24-48 hours. Holidays and weekends will affect delivery time.

SHIPPING FEE

Shopping Madness DOES NOT charge a shipping fee for ALL items EXCEPT your address is not in the covered area of our courier and/or the shipping fee is over AED20. We will let you know by text message or call that you need to pay upfront to be able to deliver your order.

CASH ON DELIVERY (COD)

We are partnered with couriers that deliver your package to your home first, then you can pay upon receiving it. The delivery staff will be the one to collect your payment. We will always ask for signature confirmation, so please keep an eye out of your package or leave the payment and your ID to your authorized recipient.

Please be informed that any of the delivery staff is not our employee. They won't be able to answer questions about the items or products that you have ordered from Shopping Madness

If you have any issues or complaints about your order, please contact us right away and we will be more than willing to assist you immediately.

COVERAGE

We can ship to almost anywhere in the country. If for some reason, our courier doesn’t cover your area, we will notify you via email, text or call immediately before process your order.