Return and Exchange Policy

We thank you for choosing our store to buy your favorite products, and we are happy to serve you. Sometimes your mind may change in relation to the products you have purchased, don’t worry. We will make every effort to make the return or exchange process as simple and smooth as possible.

We have facilitated the return or exchange process for you through the following procedures:

Time for the return or exchange of purchases

Return and exchange within 7 days from the date of purchase

Return or exchange policy for purchases

This policy applies to the product being in its sealed packaging and in its original condition when purchased

Upon return, all accessories and gifts received with the product must be returned in its original packaging

Procedures and locations of return and exchange

The customer can return or replace purchases by calling us or send us an email explaining the situation, and we will then fulfill the customer’s desire

Refund methods

The customer has the option to retrieve the value of his purchases or replace it with another product, according to the customer’s choice

To retrieve the value of purchases made by credit cards or bank checks, the amount will be refunded through the customer’s bank account within fourteen (14) working days, and the customer must follow the payment procedures through the bank branch he deals with

Exclusions that are not covered by the return and exchange policy

Malfunctions and damages resulting from misuse.